About This Policy
This Privacy Policy outlines how trackd2c.com, operated by Vedic Growth Consultants, collects, uses, and protects your personal data through our revenue command centre platform. We are committed to compliance with India’s Digital Personal Data Protection Act, 2023 (DPDP Act). This policy is part of our Terms and Conditions and applies to users in the Indian subcontinent.
Information We Collect
Industry-standard encryption and access controls protect your data.
Access, correct, or delete your data under the DPDP Act.
We process data with your informed, specific consent.
We retain data only as long as necessary or legally required.
Clear communication about how we handle your data.
Full adherence to India’s DPDP Act and regulations.
Full Privacy Policy
Legal Basis for Processing
We process personal data under the DPDP Act based on: (1) Your free, specific, informed, and unconditional consent; (2) Legitimate use for platform operations and security; (3) Legal obligations; and (4) Contractual necessity to fulfill our Terms of Service.
How We Use Your Information
We use your data to provide and improve our services, process transactions, send notices, offer support, analyze trends, prevent fraud, comply with laws, and communicate updates and insights.
Data Sharing and Disclosure
We share data with trusted service providers, when legally required, during business transfers, with your consent, or as anonymized, aggregated data for business intelligence.
Data Retention
We retain data only as long as necessary for the purposes outlined or as required by Indian law. Upon account termination or consent withdrawal, we delete data within a reasonable timeframe, unless legally mandated otherwise.
Your Rights Under DPDP Act
You have the right to access, correct, or delete your data, withdraw consent, file grievances, and nominate someone to exercise your rights. Contact our Grievance Officer at support@trackd2c.com to exercise these rights.
Children’s Data Protection
We do not knowingly collect data from children under 18 without parental consent. If such data is collected, contact us at support@trackd2c.com for immediate removal.
Data Security Measures
We use industry-standard encryption, multi-factor authentication, access controls, regular audits, employee training, incident response procedures, and secure backups to protect your data.
Cross-Border Data Transfers
Data may be transferred outside India only to jurisdictions with adequate protection standards, with appropriate safeguards and approvals as per Indian law.
Cookies and Tracking Technologies
We use necessary cookies for platform functionality and obtain consent for non-essential cookies via our consent mechanism. Manage preferences through your browser settings.
Data Protection Impact Assessments
We conduct regular Data Protection Impact Assessments for significant data processing to evaluate and mitigate privacy risks.
Third-Party Integrations
Our platform integrates with third-party services, governed by their privacy policies. Review their data protection practices for full understanding.
Updates to This Policy
We may update this policy to reflect changes in practices or laws. Significant updates will be communicated via our platform or email, effective on the specified date.
Compliance and Governance
We maintain detailed records of data processing and regularly review practices to ensure full compliance with the DPDP Act and other Indian regulations.
Contact Us
Phone
+91 96112 00890Address
2nd Floor, Windsor F4, Anthill IQ, Bannerghatta Rd, Above Reliance Digital, Opposite Christ University, Bengaluru, Karnataka - 560076
Grievance Redressal
Email: support@trackd2c.com
We will acknowledge complaints within 72 hours and resolve within 30 days.
Escalation Contacts:
L1: santu@vedicgrowth.com
L2: admin@vedicgrowth.com
If unsatisfied, you may file a complaint with the Data Protection Board of India once established.